SaaS Platform · 2025-2026
Poo Patrol Ops
The back office that replaced GoHighLevel
The back office of a pooper-scooper company with crews in Cedar Rapids, Iowa City and Des Moines. Every new lead gets their price in the first text, day or night, and can sign up just by replying yes. The office answers texts, emails and calls from one inbox, texts tomorrow's whole route in a minute, plans a month of social posts in one sitting, and gets new hires' paperwork signed from their phones. It took the place of three subscriptions (GoHighLevel, a texting service that charged $6 a lead, and Zapier), and the business owns it.
- Subscriptions replaced by one back office the business owns
- 3 to 1Subscriptions replaced by one back office the business owns
- Every lead hears their price in it, day or night
- First textEvery lead hears their price in it, day or night
- Texts, emails and calls, one conversation per customer
- One inboxTexts, emails and calls, one conversation per customer
The problem
Poo Patrol was paying for three subscriptions that did not talk to each other, on top of Jobber for the routes. Leads from the website, Facebook and Google waited on a texting service that charged $6 a lead and wrote under a made-up saleswoman's name. Customers who already had weekly service were still getting the texts meant for people deciding whether to sign up. And answering a simple question (who owes us, who is on tomorrow's route, did last month's ads pay for themselves) meant opening four tabs and doing the arithmetic.
What got built
One back office, in Poo Patrol's own green, that works with the Jobber account the crews already use. It answers every new lead within a minute with a real price and a quote page they can say yes to, and a customer who signs up goes straight into Jobber. Everything customers send lands in one inbox, and an assistant on every page answers the office's questions in plain English and writes the reply for a person to send. The numbers an owner actually asks about (recurring revenue, who has stopped paying, which crew member gets the most done for their pay, what the ads brought in) sit on one dashboard, and it emails when one of them moves the wrong way. Texting rules and opt-outs are handled for you, and it works as well on a phone as at a desk.
Inside the product
Every screen here is drawn from the real console with made-up customers, crew and figures. The real one holds live customer records, so it is never photographed. The team photo is Poo Patrol's own.
Everything it does
Leads answered while you sleep
- Every new lead is texted their price in the first message, straight from your Jobber price list.
- It asks one easy question at a time, checks that you serve their street, and tells them which days you are usually nearby.
- Leads from your website, Facebook and Google are all answered the same way, within a minute.
- A text sent at 10pm gets its answer at 10pm, not the next morning.
- Start in draft to approve every reply, then let it answer on its own once you trust it.
- When a question needs a person, the customer is told so honestly: a minute to check in office hours, or first thing tomorrow after them.
- Your phone buzzes the moment a quote is requested, a customer says yes, or a lead needs you.
Quotes customers say yes to
- Every quote is its own page with your team's photo, your Jobber line items and what is included.
- Add-ons like take-away and deodorizing are a tick box, and the price updates as they tick.
- Real Google reviews, with each reviewer's own photo, roll past while they read.
- One button to sign up, and it asks for the yard's address so nobody has to chase it.
- The quote arrives as a picture in the text, so they see the price before they tap.
- A printable quote that looks like the one Jobber sends, and every yes goes straight into Jobber.
One inbox for everything
- Texts, emails and calls in one conversation per customer.
- Needs Reply shows only the people waiting on you, and Done clears the rest until they write again.
- Saved replies fill in the customer's name, dogs and visit schedule.
- Private notes for the team, right in the conversation.
- Every customer's Jobber record is a click away.
- Texting rules and opt-outs are handled for you.
- Every contact and conversation from GoHighLevel came across at the switch-over.
Mass texts and emails
- Text everyone on tomorrow's route, one technician's stops, or clients you have not seen in a month.
- Each message fills in the customer's name, town, visit day and technician.
- Ask writes the message for you and picks a photo for an email.
- It checks the list again before it sends, and picks up where it left off if anything interrupts it.
An assistant for the office
- Ask a question in plain English on any page and get the answer from your own customers, routes and numbers.
- It writes the text, the email, the mass message or the quote, and a person presses send.
- 48 ready-made questions to start from.
- You see what every question cost, person by person.
Social media, planned
- Plan a month of posts in one sitting, suggested around the season and your blog.
- Write once and adjust it for Facebook and Instagram, with photos, a first comment and repeats.
- Give your social media help a login that sees only the planner, and approve their posts before they go out.
- Bring your posts across from GoHighLevel. Google Business Profile posts are next, once Google approves access.
The numbers at a glance
- Recurring revenue, new and lost customers, and anyone who has quietly stopped being serviced.
- Who owes you, with an alert when someone still on the schedule has not paid for three visits in a row.
- Re-cleans tracked, and each crew member ranked by the work done for every dollar of pay.
- Payroll from your Jobber timesheets.
- What your Facebook and Google ads cost, beside the customers they brought in, and how the website is doing.
- An email when a number moves the wrong way.
Hiring without the paper chase
- One link per new hire: they fill in their details once and sign everything from their phone.
- Photos of their W-4 and I-9 forms uploaded through the same link.
- Ask for missing paperwork in one click, choosing exactly what is still owed.
- Every signature is kept with when and where it was signed, and the templates are yours to edit.
Next project
RWCBM
A private hall for Christian business owners, town by town
Tell us about the business.
What it does, where, and what the website has to make happen. Within a day you will have a straight answer on what it takes to build, what it costs to run, and what we would cut. If the honest answer is that you do not need a new site, that is the answer you get.
Or skip the form entirely. hello@pinelandtech.com reaches a person, not a queue.